One fundamental mistake that most business people make is that they are working in their business and not working on their business. By this I mean that entrepreneurs are so busy running the business they don't step back often enough and take a strategic view of where there business is going, who they customers should be, and who their customers have really become.
Most businesses are spending a great deal of time servicing clients that either don't make them any money or don't make their employees who are servicing the clients happy. I will talk about firing bad customers next. Stay tuned...
GREAT blog title, Harj!
ReplyDeleteThank you for participating today. I look forward to Monday's Part II.